Find answers to frequently asked questions here.
What are the minimum state requirements? Is it eligible or enrolled?
Which states do you quote in?
Can you laser a person?
Your rates are uncompetitive / you declined all my groups / your rates are too competitive?
Why was my group DTQ’d? Can you share more details on what conditions triggered this?
My group was declined to quote due to lack of data. What does ‘Lack of Data’ mean?
I have claims experience - what should I do with it?
The group’s census changed. How do I update the census file?
How do I change a group’s effective date?
When are rates considered firm?
How do I know when Arlo has received a group’s binder premium payment?
How do I add or change plan designs, quotable programs, or fee stacks?
How do I give a new person access to the quoting portal?